Privacy Policy
Last Updated: January 19, 2025
At Leadli, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automated lead follow-up and customer relationship management (CRM) services.
1. Information We Collect
Information You Provide to Us
We collect information that you voluntarily provide when you:
- Register for our services or request a free audit
- Use our CRM platform or automated messaging systems
- Contact us for customer support
- Subscribe to our email list or newsletter
This information may include:
- Name, email address, phone number, and business name
- Billing information and payment details
- Business information (industry, location, number of employees)
- Communications and correspondence with us
Customer Data
When you use our services to manage your leads and customers, we collect and process:
- Contact information of your leads and customers (names, phone numbers, email addresses)
- Communication history (SMS messages, emails, call logs)
- Appointment data and scheduling information
- Custom fields and tags you create within the CRM
Automatically Collected Information
When you visit our website or use our services, we automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages viewed, features used, time spent)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information to:
- Provide Services: Deliver automated follow-up, SMS messaging, email campaigns, appointment reminders, and CRM functionality
- Process Payments: Bill you for our setup and monthly management fees
- Customer Support: Respond to your inquiries and provide technical assistance
- Service Improvement: Analyze usage patterns to enhance our platform and features
- Communication: Send you service updates, promotional offers, and educational content (you can opt out anytime)
- Legal Compliance: Comply with applicable laws and regulations, including TCPA, CAN-SPAM, and GDPR
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
Service Providers
We use third-party service providers to help operate our business, including:
- CRM Platform: GoHighLevel (for CRM and automation infrastructure)
- SMS Services: Telecommunications providers for text message delivery
- Email Services: Email delivery and marketing platforms
- Payment Processors: Stripe and other payment gateways for billing
- Analytics: Google Analytics and similar tools to understand website usage
Legal Requirements
We may disclose your information if required by law, court order, or governmental request, or to protect our rights and safety.
Business Transfers
If Leadli is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. SMS and Email Communication Compliance
TCPA Compliance
Our automated SMS services comply with the Telephone Consumer Protection Act (TCPA). When you use our platform to send text messages to your customers:
- You are responsible for obtaining proper consent from your customers before sending SMS messages
- All SMS messages must include opt-out instructions (e.g., "Reply STOP to unsubscribe")
- We provide tools to manage opt-outs and maintain compliance records
CAN-SPAM Compliance
Our email services comply with the CAN-SPAM Act. All emails sent through our platform include:
- Clear sender identification
- Accurate subject lines
- Unsubscribe links in every email
- Processing of opt-out requests within 10 business days
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure access controls and authentication
- Regular security audits and monitoring
- Employee training on data protection practices
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-Out: Unsubscribe from marketing emails or SMS messages at any time
- Data Portability: Receive your data in a structured, machine-readable format
GDPR Rights (European Users)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to object to processing and the right to lodge a complaint with a supervisory authority.
CCPA Rights (California Residents)
California residents have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information (note: we do not sell personal information).
To exercise any of these rights, please contact us at privacy@leadli.io.
7. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
When you cancel your account, we will delete or anonymize your data within 90 days, unless we are required to retain it for legal or regulatory purposes.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Serve relevant advertisements
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Leadli
Email: privacy@leadli.io
Website: https://leadli.io
This Privacy Policy was last updated on January 19, 2025. By using Leadli's services, you acknowledge that you have read and understand this Privacy Policy.